NatWest Enhances Virtual Assistant Cora with Generative AI, Expanding its Reach Across Banking Domains in Collaboration with IBM
NatWest, a leading relationship bank in the United Kingdom, has taken a significant step forward in enhancing its virtual assistant, Cora, by incorporating generative AI technology. using Watsonx This collaboration with IBM, a global technology leader, marks a pivotal moment in NatWest’s commitment to providing a personalized, accessible, and trusted digital experience for its customers across all banking domains.
Cora+, the enhanced version of the virtual assistant, introduces several key improvements that elevate the customer experience to unprecedented levels:
- Personalized Conversations: Cora+ leverages generative AI to deliver personalized and conversational responses to customer queries, regardless of complexity. It can access information from multiple secure sources, including product details, service information, and career opportunities, enabling it to provide comprehensive and tailored answers across all banking domains, from retail banking to capital markets.
- Enhanced Accessibility: Cora+ simplifies the process of obtaining information, making it more accessible to a wider range of customers. It facilitates easy comparisons of products and services across NatWest’s suite of offerings and provides convenient access to information from various NatWest Group websites, ensuring seamless navigation across all banking domains.
- Human-like Interaction: Cora+ strives to create a more human-like interaction, fostering trust and rapport with customers across all banking domains. It responds to complex questions in a natural, conversational style and provides links to relevant information for further exploration, making it an intuitive and engaging partner for customers.
- Trusted, Safe, and Reliable Partner: NatWest and IBM prioritize responsible and ethical AI practices, ensuring that Cora+ operates with integrity and safeguards customer privacy and security across all banking domains. Cora+ adheres to strict data protection guidelines and incorporates robust security measures to protect sensitive customer information, instilling trust and confidence in its users.
These enhancements demonstrate NatWest’s unwavering commitment to innovation and customer-centricity. Cora+ is not just a virtual assistant; it is a trusted partner that empowers customers to manage their finances with ease and confidence across all banking domains.
The incorporation of generative AI into Cora+ signals a new era of customer engagement in the banking industry. By leveraging cutting-edge technology, NatWest is redefining the way customers interact with their bank, paving the way for a seamless, personalized, and unified digital experience across all banking domains.
As Cora+ continues to evolve, it will undoubtedly become an indispensable tool for NatWest customers, enhancing their banking experience, fostering a deeper connection with the brand, and setting a new standard for customer engagement in the banking sector. The Specific services it would provide are:
- Checking account balances and transactions
- Transferring money between accounts
- Paying bills
- Applying for loans and credit cards
- Managing investments
- Getting customer service support
Cora+ can also provide information on a variety of banking topics, such as:
- Product details
- Service information
- Financial literacy tips
- Career opportunities at NatWest
Cora+ is still under development, but it is already being used by NatWest customers. The bank is committed to continuing to develop and improve
